Position Type: Full-time.
Hours: TBD on a rotation schedule with other team members) with flexibility to work additional hours as needed.
Reports to: Direct supervisor.
We are a startup company that has been in the market for more than a year with over 9K+ successful delivery throughout a custom-made on demand technology product that matches the market needs with a nearby freelance driver. Blink Ultimate Delivery ™ is online software that helps Shops, Homebased Businesses, and suppliers to deliver their goods in an time and quality manner.
Cardiff for logistic services LLC is seeking a full-time, remote Customer Support Agent with a business/technical background to provide support to our clients and customers in accordance with our customer support guidelines, we aim to consistently deliver friendly, helpful, knowledgeable, and timely support to our clients. We strive to provide a solution that results in a faster delivery for our clients and consumers. Technical skills required include a strong understanding of the operating systems along with MS office, problem-solving skills and a focus on quality.
*You will have internal and external resources 24/7 to help you answer customer inquiries and solve issues with all the available tools.
Excellent communication and active listening skills.
Excellent attention to detail.
Ability to quickly learn new software.
Flexibility and adaptability.
Ability to prioritize, manage time effectively and follow through on tasks/responsibilities.
Ability to work independently and problem solve.
Knowledge of all major web browsers (Chrome, Firefox, IE, Edge).
Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
Provide consistently friendly, helpful, knowledgeable, and timely support to our clients.
Build relationships with clients.
Handle complaints effectively.
provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep accurate records of customer support interactions using defined methods and tools.
Communicate with clients and prospects using the correct branding.
Review/verify new subscription accounts.
Participate in weekly team meetings.
Follow communication procedures, guidelines and policies.
Education Required: Recent Graduates.
Language preferences: English, and arabic.
Who You Are!
Very comfortable with technology
Passionate about providing solutions-focused support
Motivated to work with a startup company.
Ability to work remotely
Opportunity to contribute in a hands-on manner to the growth and direction of the Company
Minimum Qualifications: Entry Level
- Job Location
- Amman, Jordan
- Company Industry
- Business Support
- Company Type
- Employer (Private Sector)
- Job Role
- Logistics and Transportation
- Employment Type
- Full Time Employee
- Monthly Salary Range
- $0 – $500
- Number of Vacancies
- Job Ref.
- Career Level
- Fresh Graduate
- Residence Location
- Min: 18 Max: 26