Training Manager (Content Design) – Casual Dining at M.H. Alshaya Co. – Kuwait

Job Description

Role Profile:

Design and develop engaging learning content to support our Divisional Goals that focus on people growth and driving sales through creating memorable guest experiences.

You will be responsible for understanding the Division’s needs, designing content that meets these needs and delivering solutions for implementation across our food brands.

The below Key Performance Areas include but are not limited to:

Consult with Brand Director / Manager and Brand Training Managers to understand brand needs and development solutions required to grow and develop our teams.
In consultation with Brand Director / Manager, identify brand priorities and challenges, so that product and brand training needs can be identified and validated.Listening to understand and assimilate what is needed.Complete content design scoping when developing content to meet training needs.Ensure alignment and agreement when proposing development solutions with Brand Director / Manager to enable development of content.

Design and develop learning content, through a blended approach, that grows our teams and develops the business, whilst delivering against Divisional Goals.
Develop content from agreed design scoping with a consistent approach. Tailor content from Alshaya to be delivered across all brands.Create content with specified Learning ObjectivesDevelop content as part of the Divisional Goals, that is blended in approach and compliments the operational needs of the DivisionDevelop effective and engaging e-learning content Apply knowledge & experience of the business to develop commercially focused activity & learning programmes that develop management skills, product knowledge & build brand identity.

Present your ideas to engage and influence stakeholders, providing clarity of their role.
Pitch content at the appropriate levelProvide confidence and clarity to content and solution through Train The Trainer Ensure the delivery Divisional Goals to support execution of brand training ensuring operational excellence and brand standards.Manage quality of activities & presentations to ensure high standard of training delivery.Decide upon use of training techniques to present information, promote participative learning and transfer knowledge / skills.Develop a training schedule to meet the identified needs and ensure consistency of approach across all markets.

Partner Operation & Area Managers, to ensure development solutions are implemented and followed up, keeping people development at the forefront of what they focus on.
Communicate the available development solutions as part of Divisional Goals in a clear & compelling way that engages and brings clarity.Coach and mentor the Operation & Area Manager on their role and responsibility within training so that they can deliver the key objectives within their AOR. Evaluate and monitor effectiveness of brand training of your learning solutions.Utilise Learning Management Systems to provide reports and make recommendations that ensure activity is implemented to meet learning outcomes.Measure and report on commercial impact of training initiatives at appropriate periods.Ensure delivery of all training is within the training budget and cost effective.Assess participants’ performance and solicit feedback on training content and style of delivery and share this with Content Design Team to improve the effectiveness.Conduct training visit reports to monitor, guide and mentor stores on training requiredBuild and maintain internal and external relationships.In collaboration with other Brand Training Managers share good practice and capitalise on one another’s knowledge.Partner Ops/Area Managers t

Job Details

Job Location

Company Industry
Wholesale & Import/Export Trade

Company Type
Employer (Private Sector)

Job Role
Teaching and Academics

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

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