Technical Support Offshore Account Advisor Job in Cairo – Raya Contact Center

Job Description

Our client is leading telecommunication company located in United Arabic Emirates looking for semi-technical customer service & Non-technical customer service candidates, operation will be in Cairo outsourced to UAE.
Customers will be foreigners from several nationalities live in United Arab Emirates.
Contract and Working conditions:
You will be contracted with the largest contact center in the middle east, the successful candidates will be responsible for providing a first class comprehensive voice support to the client Customers.
Job Nature:
Technical support that include troubleshooting.
Deals with inquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
Identifies the nature of customer’s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
Clear communicates reasons for concerns/ issues to the customer and maintains contact.
Medical & Social Insurance.
Annual Contract and renewals.
Guaranteed Training payment.
Transportation to the nearest Metro station, door to door for over night shifts.
VPN paid mobile line.
Premium International Card.
Discounts and benefits in several stores and restaurants.


Fluent English Speaker.
Basic Networks and Computer background.
Graduates only.
Interested to work over the phone.
Flexibility to work in rotational shifts.

Job Details

Job Location
Cairo, Egypt

Company Industry

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Job Ref.

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 0 Max: 2


Bachelor’s degree / higher diploma

Min: 23 Max: 40

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