About the Job
* Respond to customer queries in a timely and accurate way, via phone, email or chat.
*Update our internal databases with information about issues and useful discussions with customers.
* Monitor customer complaints and following up.
*Share feature requests and effective workarounds with team members
Inform customers about features/rules and functionalities.
*Follow up with customers to ensure their issues are resolved.
*Gather customer feedback and share with our Product, Sales and IT team.
2 to 3 years
Not Specified at least
Logistics and Supply Chain
* ONLY for urgent hiring.
* Experience as a Customer Support Specialist or similar CS role ( Familiarity with courier services / Last mile delivery is a plus ).
* Experience using help desk software and remote support tools.
* Understanding of how CRM systems work.
* Excellent communication and problem-solving skills.
* Multi-tasking abilities.
*Patience when handling tough cases.
* Good command of using Microsoft-office
* Bachelor degree (no specific field required)
* Great Analytical Skills
About this Company
VOO is Delivery Aggregator for small and medium E-commerce Through our network of courier partners (Door 2 Door or through our pickup points network)