IT Help Desk Specialist Job in Cairo – Transmar

Job Description

Duties and Responsibilities:

• Participate in the implementation of new systems.
• Responsible for IT hardware assets and accessories procurement.
•Set a backup plan for all users’ data and all systems data.
• Research and maintain up-to –date software, data file security.
• Monitor and report system performance for all internal clients.
• Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs.
• Responsible for company’s surveillance system monitoring and maintaining.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with Employees to ensure issue has been resolved.
• Gain feedback from Employees about computer usage and performance.
• Run a preventive maintenance plan for all computer of users.
• Track and route problems and requests and document resolutions in FAQs knowledge base.


• B.SC of Engineering, computer science
• Computer Skills:
MS Office – Network Fundamentals – MS Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions) – Active Directory- surveillance systems (DVR – Cameras – Access Doors) – Preferred MS SQL knowledge.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment- Language skills: Excellent command of English

Job Details

Job Location
New Cairo, Cairo , Egypt

Company Industry

Company Type
Employer (Private Sector)

Job Role
Information Technology

Employment Type
Full Time Employee

Monthly Salary Range
$0 – $500

Number of Vacancies

Job Ref.

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 1 Max: 4


Bachelor’s degree / higher diploma

Min: 24 Max: 29

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