Delivering excellent customer service through personalized responses, responding to player tickets, forum posts, and emails, in both languages English And Arabic fluently. – Owning and investigating support and system issues, proposing solutions and solving problems first time, every time. – Gathering, interpreting and reporting on activity within our products – Adapting to rapidly-changing priorities, reacting to the changing needs of the business and customers
– Ability to moderate in-game chat, forums and user generated content, identify any potential risks and take required action.
– Ability to empathize and identify with customer issues.
– Excellent communication skills, both written and verbal in both languages.
– Inquisitive and articulate, able to troubleshoot customer queries.
– Flexible and able to adapt to business needs
– Independent, able to take responsibility for own planning and prioritization.
– Deep understanding of the Internet, Facebook, Websites, Forums, with good knowledge of Microsoft Office-based products and multiple web browsers.
– Good team-working skills.
– High attention to detail.
– Typing skills.
– Arabic and English written and spoken communication skills essential.
- Job Location
- Amman, Jordan
- Company Industry
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Number of Vacancies
- Job Ref.
- Career Level
- Entry Level
- Residence Location