Customer Service Executive Job in Cairo – Transmar

Job Description

• Receive booking nominations from customers and process on system.
• Coordinate empty container release.
• Manage forecasts to ensure empty container availability.
• Manage space allocation for customers on own/third party vessels.
• Analyze and forecast customer performance to provide operations with allocation requirements.
• Coordinate with agents/branches to complete local documentation operations
• Process BL drafts/final BLs and coordinate BL delivery.
• Prepare and share reports to internal and external stakeholders.
• Send sailing reports with final figures and full details to and external stakeholders.
• Ensure smooth operations and customer satisfaction.
• Handle any complaints/cases in coordination with Key Accounts Manager and concerned departments.
• Follow up with finance for sending invoices and invoice payment.
• Analyze customer performance to forecast/predict any changes to volumes or service patterns.
• Improve and optimize customer experience to ensure total customer satisfaction.


• Bachelor Degree.
• 2-4 years experience in a customer facing job.
• Knowledge of MS Office, including PowerPoint and Excel.
• Outstanding time-management and typing skills.
• Good command of Arabic and English
• Good communication skills (written, verbal and listening)
• Able to build partnerships and work well in teams
• Ensure deliverable are always of a high quality

Job Details

Job Location
New Cairo, Cairo , Egypt

Company Industry

Company Type
Employer (Private Sector)

Job Role
Logistics and Transportation

Employment Type
Full Time Employee

Monthly Salary Range

Number of Vacancies

Job Ref.

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 2 Max: 4


Bachelor’s degree / higher diploma

Min: 24 Max: 28

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