Customer Service Executive Job in Cairo – Transmar

Job Description

• Receive booking nominations from customers and process on system.
• Coordinate empty container release.
• Manage forecasts to ensure empty container availability.
• Manage space allocation for customers on own/third party vessels.
• Analyze and forecast customer performance to provide operations with allocation requirements.
• Coordinate with agents/branches to complete local documentation operations
• Process BL drafts/final BLs and coordinate BL delivery.
• Prepare and share reports to internal and external stakeholders.
• Send sailing reports with final figures and full details to and external stakeholders.
• Ensure smooth operations and customer satisfaction.
• Handle any complaints/cases in coordination with Key Accounts Manager and concerned departments.
• Follow up with finance for sending invoices and invoice payment.
• Analyze customer performance to forecast/predict any changes to volumes or service patterns.
• Improve and optimize customer experience to ensure total customer satisfaction.

Skills

• Bachelor Degree.
• 2-4 years experience in a customer facing job.
• Knowledge of MS Office, including PowerPoint and Excel.
• Outstanding time-management and typing skills.
• Good command of Arabic and English
• Good communication skills (written, verbal and listening)
• Able to build partnerships and work well in teams
• Ensure deliverable are always of a high quality

Job Details

Job Location
New Cairo, Cairo , Egypt

Company Industry
Shipping

Company Type
Employer (Private Sector)

Job Role
Logistics and Transportation

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
1

Job Ref.
JB3778586

Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 2 Max: 4

Nationality
Egypt

Degree
Bachelor’s degree / higher diploma

Age
Min: 24 Max: 28

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