– Attending the Customer at the counter for Inbound Shipment, Freight/Local/Demurrage Charges, and Vessel Arrivals.
– Issuing Delivery Orders in line with local / global SOP’s, checking lawful Bill of lading holder. Checking on mode of manifest submission, inclusive of all BL checks.
– Print and release documents (d/o’s, Release notes, and b/l’s) in line with Maersk policy and customs procedure.
– Preparing Amendments/Short landing Certificates in line with local customs and port authorities’ requirements.
– Calculating Demurrage charges in Maersk System, collecting applicable charges per local tariff and validating the Container Release Note.
– Educating new customers on customs procedures.
– Hardcopy Delivery Order: Printing/Stamping/Signing of Delivery Orders.
– Filing of Import Documents, OBL, Manifest, Delivery Order, Dem calculation copies.
– Collection of related amount from customers and providing official receipts using Maersk Systems.
– Daily reconciliation for the collections.
– Submission of manifest to customs without discrepancies and coordinating with Manifest team in case there was any discrepancy to provide the correct manifest.
– Interact with third party agent to ensure amendments are managed without delays and where required internal manifest errors are settled.
– Suggest improvements and work independently on improvements.
– Handle telephones and cases related to counter timely and effectively.
– Weekly monitor on Delivery Order released and follow up with customers properly.
– You must be based in Jordan
– Fluent in Arabic and English (written and oral).
– Bachelor level in any stream, preferably in accounting or logistics.
– Minimum 1 year relevant experience.
– Previous experience in shipping/ logistics is highly preferred.
– An excellent team player.
– Able to work under pressure.
– Well organized, efficient and effective.
– Strong interpersonal and communication skills.
- Job Location
- Amman, Jordan
- Company Industry
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Number of Vacancies
- Job Ref.