-Identify customer questions, complaints, concerns, and overall needs.
-Provide sufficient answers and solutions to all customer queries.
-Handle customer complaints respectfully and professionally.
-Redirect customers to appropriate departments and teams when appropriate.
-Maintain professional relationships with customers through ongoing excellent customer service.
-Follow up with callers on complaint/question status, ensure resolution.
-Collaborate with call center team members, and other company departments to ensure overall customer and product satisfaction.
-Follow all communication procedures, policies, and guidelines during every customer interaction.
-Perform duties and responsibilities with our customers’ satisfaction as your number one priority.
– Excellent written and verbal communication abilities and interpersonal skills.
– Exemplary customer service skills.
– Ability to handle demanding customers with patience and professionalism.
– Able to thrive in a fast-paced environment.
– Time management skills.
– Ability to multitask.
- Job Location
- Mokattam, Cairo , Egypt
- Company Industry
- Real Estate
- Company Type
- Employer (Private Sector)
- Job Role
- Customer Service and Call Center
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Number of Vacancies
- Job Ref.
- Career Level
- Fresh Graduate