Call Center Trainee Job in Cairo – EMAAR Misr

Job Description

-Identify customer questions, complaints, concerns, and overall needs.
-Provide sufficient answers and solutions to all customer queries.
-Handle customer complaints respectfully and professionally.
-Redirect customers to appropriate departments and teams when appropriate.
-Maintain professional relationships with customers through ongoing excellent customer service.
-Follow up with callers on complaint/question status, ensure resolution.
-Collaborate with call center team members, and other company departments to ensure overall customer and product satisfaction.
-Follow all communication procedures, policies, and guidelines during every customer interaction.
-Perform duties and responsibilities with our customers’ satisfaction as your number one priority.

Skills

– Excellent written and verbal communication abilities and interpersonal skills.
– Exemplary customer service skills.
– Ability to handle demanding customers with patience and professionalism.
– Able to thrive in a fast-paced environment.
– Time management skills.
– Ability to multitask.

Job Details

Job Location
Mokattam, Cairo , Egypt

Company Industry
Real Estate

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Job Ref.
JB3791087

Preferred Candidate

Career Level
Fresh Graduate

Nationality
Egypt

Source link