Call Center Manager (open vacancy) – Cairo

Job Description

• The Call center Manager Inbound is responsible for overseeing the smooth delivery of services rendered to patients through handling complaints and inquiries. She/he is working on delivering a class-leading quality-oriented customer service to help drive customer loyalty, improve Hospital branding and support continued sales.
• The Call center Team Leader works on a daily basis closely with agents to ensure delivering the best quality to the patients; through calls, emails and sms. He is directly involved handle complex inquiries or patients complain; and follow up outcomes with the staff during the shifts , while maintaining good understanding of clinic operations and procedures
• To be a successful Call Center Manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.

Skills

7 to 10 years.
FMCG Background. 

Job Details

Job Location
Downtown Cairo, Cairo , Egypt

Company Industry
Trading & Commodity Trading

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Management

Years of Experience
Min: 5 Max: 10

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