Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies
Any nationality
Transferable visa 18
Ready to join
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to speak multiple languages, especially those common among callers
Gulf Business Services and Recruitment Group (Kanee) started its operations in 1999 and for more than eleven years the company is providing Recruitment, Human Resources and Outsourcing Services to the labor market in Kuwait. KANEE is the first Kuwaiti closed joint-stock company with the capital of one million Kuwaiti dinars specialized in this field to meet the needs of its clients.
It is GEC main concern to seek positive change, which is a feature of this era, in accordance with the requirements of the human capital industry and the social infrastructure in Kuwait, in regard to securing the best service to its clients for both, companies and jobseekers.
GEC’s core business has witnessed great development.We have built wide global relations to secure our network of sourcing human resources to meet our clients’ needs.
Our vision serves as the framework for our road map and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth.
Our vision is to be become a holding company offering the best services in GCC countries. Our plan is to offer general services in many fields such as Project Management, Property Management, Information Technology, Human Resources, Maintenance, Cleaning, Security, Transportation, Handling and many others.
