Responsible for acting as a liaison between customer and restaurants. Assist with complaints, orders, errors, billing, cancelation and promotions as well as the following but not limited to it:
• Helping drivers reach their destinations in the shortest possible time.
• Resolve address & driver complaints via phone, email, social media or live chat.
• Use telephones to reach out to drivers and verify account information.
• Liaise with the Fleet Supervisor, Operation Manager & Restaurant Manager for the addition or cancelation of the order.
• Greet customers warmly and ascertain problem or reason for calling.
• Follow up with drivers about the address validation.
• Assist to add the multiple delivery addresses in a single account.
• Previous experience in customer service and call center is a plus
• Good knowledge of all Doha streets and roads
• Computer skills, Microsoft office
• know how to use google maps
- Job Location:
- Doha, Qatar
- Company Industry:
- Company Type:
- Employer (Private Sector)
- Job Role:
- Customer Service and Call Center
- Employment Type:
- Full Time Employee
- Monthly Salary Range:
- Number of Vacancies:
- Job Ref.:
- Career Level:
- Entry Level
- Years of Experience:
- Min: 1 Max: 2
- Residence Location: