Customer Experience-Team Lead – Qatari Nationals at Qatar Railways Development Company – Doha

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Customer Experience-Team Lead – Qatari Nationals at Qatar Railways Development Company – Doha

Job Description

RKH Qitarat is supporting the delivery of Qatar National Vision 2030 by building a long term partnership with Qatar Rail and providing industry
leading services to local communities by sharing the knowledge, skills and best practices to the local team.
We are currently hiring Qatari Nationals in the following role:
Role and Responsibilities:
Assist Station Masters and supervise the Customer Experience Agents at the stations, covering morning, afternoon and evening shifts. Coordinate the opening and closing of shifts, including assisting the supervision and audit of all customer information in all customer experience areas.
• Supervise and performance manage the team members against organisational, departmental, station and individual objectives.
• Work in partnership with the Station Master throughout the shift, supporting the
opening and closing of shift, team briefings and staff deployment and collaborate
closely throughout the shift to deliver an excellent service.
• Oversee the provision of all customer information in all customer experience areas.
• Assist in the monitoring of the station to ensure an appropriate customer and staff environment.
• Assist behind counters and in public areas always leading by example.
• Comply with the rule book and all relevant safety procedures and processes and enforce them to all relevant in-house staff or subcontractors.
TO APPLY FOR THIS ROLE PLEASE COPY AND PASTE THE LINK IN YOUR TOOL BAR.
WWW.RKHQITARAT.COM/CAREERS
 

Skills

Skills, knowledge and experience required:
• High School Graduate with Good command of written and spoken English Language.
• 2 years supervisory experience preferably in similar role.
• Motivated and able to motivate and lead teams to deliver a world class service.
• Strong people facing and communication skills.
• Highly motivated team player with sound organisational and leadership skills.
TO APPLY FOR THIS ROLE PLEASE COPY AND PASTE THE LINK IN YOUR TOOL BAR.
WWW.RKHQITARAT.COM/CAREERS

Job Details

Job Location
Doha, Qatar

Company Industry
Transportation

Company Type
Employer (Public Sector)

Job Role
Customer Service and Call Center

Employment Type
Full Time Employee

Monthly Salary Range
Unspecified

Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 2

Residence Location
Qatar

Degree
High school or equivalent

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