Job: Help Desk Analyst at Data Flow Services in Giza, Egypt

Lecturer- Business Management (Supply Chain) – Male at الهيئة الملكية بينبع Royal Commission at Yanbu – Yanbu
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Job: Help Desk Analyst at Data Flow Services in Giza, Egypt

Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time

Salary:

Confidential

Vacancies:
1
open
position

About the Job

Responsibilities

Technical Support

  • Provide desktop support for applications, operating systems and hardware as required
  • Provide troubleshooting resolution and updating/upgrading of hardware and software
  • Install and configure computer hardware, software, systems and networks
  • Monitor and maintain computer systems and networks
  • Plan end-user training as required
  • Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

Equipment Management

  • Repair and replace equipment as necessary
  • Maintain all computers and peripheral equipment as requested
  • Document and maintain IT inventory

General

  • Liaise with external suppliers for repair of any equipment under warranty or maintenance contract
  • Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third party vendors
  • Prioritize and escalate issues as necessary
  • Test new technology
  • Assist in the planning and implementation of application rollout
  • Help to oversee the Website functionality and development
  • Developing and implementing IT maintenance policies and procedures

Head Office Communications

  • Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure
  • Reporting to the IT Director, accurate and punctual submission of support provided to the company staff

About this Company

Data Flow Services an international community of on-demand professional linguists to provide real-time transcription, voice-data collection, hand writing recognition and localization services across the globe.
We help companies leverage the power and complexities of…

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